Post officials point to the poor post delivery service of Tallahassee -

Employees of the American Post Office arrived Friday at the office of the American Rep. Al Lawson in Tallahassee with a pile of complaints from customers.

Many were subjected to Lawson's office – a sign of the overcooking problems of Tallahassee. Lawson has scheduled the meeting to express concerns and expect them to penetrate to the end.

The post was informed at a meeting that took more than an hour at the Lawson congress office in the Renaissance building in Frenchtown. Present were Rep. Loranne Ausley, D-Tallahassee, Tallahassee, Postmaster Tim Dison and Paul Steele, manager of post offices and the boss of Dison.

After the private meeting Lawson told the Tallahassee Democrat that he is convinced that after talking with Dison and Steele the delivery service will improve. But he still worries about the frequency and number of complaints he has heard, especially during the high season of the past month.

Post problems:

Lawson, a Democrat whose district extends from Tallahassee to Jacksonville, said he flew back to Washington, DC, Monday because of the historic 35-day partial federal government stop that affects 800,000 workers. Later on Friday it was temporarily suspended for three weeks.

Lawson said he was stopped by a member of the Transportation Security Administration and expected to hear a listening ear about the shutdown.

"One of the TSA employees called me and said that I know you're doing the best you can do above that, but can you help me with my mail situation?" Lawson said. man who misses a salary, and he talks about the problems he has with the mail. & # 39;

That's pretty telling, he thought.

Lawson and Ausley said they ran away from Friday's meeting with a better understanding of the challenges facing USPS.

Lawson and Ausley said that some of the key challenges are:

♦ Package pressure – Due to a policy change, there is a push to deliver parcels, something that was not a priority in previous years. Due to fewer letters and more parcels sent by post, parcels have become more profitable.

♦ Staff shortages – Like other cities, local departments in Tallahassee have a shortage of staff. Routes must last about eight hours. But carriers often work late into the night or return undelivered mail.

♦ Abandoned routes by temporary employees – Temporary workers underestimate the demands of the work. Some stopped during the holiday crowds, so the delivery ended

♦ Recruitment challenges – USPS has had problems finding people who want to work in Tallahassee because of their size and location.

Steele, who lives in Augusta, Georgia, works in Tallahassee to clean up operations and address some of the immediate problems, Lawson said. USPS officials also indicated that recruitment is a top priority and they are engaged in hiring a staff representative to defend the effort.

"My pick-up point is that both gentlemen acknowledge that they should do better," said Ausley. "We asked them if they wanted us to continue to give them individual cases, saying: & # 39; Absolutely. & # 39;"

The postal service does not cost tax money because the company generates money through the sale of its products and services. It is estimated that 370 USPS employees work in Tallahassee; 289 are letter carriers, according to a spokesperson for the postal service.

The news coverage by the Tallahassee Democrat on postal issues in December and a column by the retired Head of Tampa Bay Times Capital, Lucy Morgan, hit a guts for local residents, also frustrated by slow delivery and non-responsive staff.

Lawson said the only option for the Postal Service is to improve.

"They said they wanted to let the public know that they will get better," he said. "I am convinced that things will change, but people can not expect it to change in the coming months or the next few months, I think there will be a turnaround because they do not want to pay any attention to them."

Contact TaMaryn Waters at or follow @TaMarynWaters on Twitter.

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